Getting started for Health Facilities

 

A health facility is a one-stop, multi-staff, specialized clinic that performs various out-patient services like doctor consultations, diagnostic tests, physical medical exams, and medicine purchases.

Choose your role below:


Clinic Administrator

A.K.A. Clinic Manager, IT Manager, Clinic Owner

The clinic administrator is in charge of the management of all the data being processed in the MYCURE system. S/he is knowledgeable of all the operations  and process flows within the clinic.

View tutorial for Clinic Administrators >>


Front Desk Staff

A.K.A. Receptionist, Secretary, Information Staff, Customer Service Representative (CSR)

The front desk staff is usually the first person that the patient encounters upon entering the clinic. S/he guides the patients what to do, where to go and who to find based on their needs.

View tutorial for Front Desk Staff>>


Nurse

The nurse is a healthcare provider (HCP) that completes the nursing process and collaborates with doctors in providing proper care and treatment plans to patients. In some cases, nurses also act as front desk staff to simplify the process flow for patients.

View tutorial for Nurse >>


Doctor

The doctor is the most vital person in the clinic when it comes to documenting medical records of patients. The doctor is a primary healthcare provider (HCP) who performs consultations and procedures inside the clinic.

View Tutorial for Doctor >>


Cashier

 

When it comes to patients’ payments, the cashier is the right person to call. S/he collects payments (i.e. in cash, card, cheques — you name it) from patients who avail of services within the clinic.

Tutorial coming soon!


Billing Staff

A.K.A. Billing and Collection, HMO Billing Staff

The people who process all the payables, receivables, and collectibles fall under the category billing staff. They are in charge of aggregating all financial transactions from patients into organized reports.

Tutorial coming soon!


Laboratory Staff

A.K.A. Med tech, Lab tech, Lab QC, Pathologist

Laboratory staff members come in the form of med techs, lab techs, lab quality control (QC) analysts, or pathologists. Depending on their specific roles, these members are capable of performing laboratory tests and generating laboratory reports for doctors and patients to help further diagnose medical conditions.

View Tutorial for Laboratory Staff >>


Imaging Staff

A.K.A. Rad tech, Imaging tech, Sonologist, Radiologist, Cardiologist

Imaging staff members are composed of imaging tech and doctors. Depending on their specific roles, these members are capable of performing imaging tests and generating imaging reports for doctors and patients to help further diagnose medical conditions.

Tutorial coming soon!


PME Staff

 

A.K.A. APE/PEME/ECU/FME/Records staff

Physical Medical Exam (PME) staff members collect and summarize reports for both walk-in and group PME services. They make sure that PME results are completely delivered to the requesting clients and patients.

Tutorial coming soon!


Inventory Staff

 

A.K.A. Procurement staff, Warehouse staff

The Inventory staff member manages medical & clinic supplies, medicines, and other stocks that the clinic needs. From the supplier down to the consumer (patients), the inventory staff ensures that the downstream flow of stocks are easily managed to prevent shortage, spoilage, and pilferage.

View tutorial for Inventory Staff >>


 

 

 

 

 

 

 

 

 

 

 

 

Getting Started for Group Clinics

A group clinic is composed of doctors who are practicing together, usually accompanied by a common secretary. Doctors may be composed of single or multiple specializations and may or may not accommodate HMO patients.

 

1 | How does MYCURE work?

 

 

 

2 | Preparing the Right Devices

 

MYCURE is a flexible web-based EMR tool. It can work using any Android device, iOS device, or through any computer with Google Chrome installed. Now you may have at least one of these devices already, which is great because you don’t have to buy a new one.

Just make sure that they pass the minimum operating system requirements in order to use MYCURE smoothly and on its best performance.

 

WEB (laptop, macbook, desktop computer)

Components Minimum Recommended
CPU Intel i3 Intel i5
RAM 4GB RAM 8GB RAM
OS Windows 7 /

OS X El Capitan (10.11)

Windows 10 /

macOS Sierra (10.12)

Browser Google Chrome 68.0 Google Chrome 68.0

 

iOS (Apple)
Components Minimum Recommended
OS iOS 9.3 iOS 10.3
Browser Google Chrome 68.0 Google Chrome 68.0

 

Android (Samsung, Asus, Lenovo, Nokia, HTC, Motorola, etc.)

Components Minimum Recommended
OS Android 4.1.4 (Kitkat) Android 6.0 (Marshmallow)
Browser Google Chrome 68.0 Google Chrome 68.0

 

Printers

We have 2 recommended printers which you can use for MYCURE:

(1) all-in-one printers that can print, scan, and copy. Some of these printers have Wi-Fi and Wi-Fi Direct technology which allows you to print wirelessly using your mobile devices; and

(2) Economic POS Printers that can print prescriptions fast.

 

Accessories

These accessories may help you with your preferred setup. A bluetooth keyboard is useful when you use tablets or iPads so you can input your records much faster. If you’re transporting from one clinic to another, a flexible pocket wifi is handy as you can switch from one mobile internet service provider to another in case either of the networks is poor.

When you have a desktop computer but it has a problem connecting to the internet via LAN, a wireless USB adapter can do the trick. Simply attach and install this mini device so your desktop computer can connect to your wireless internet.

 

3 | Connecting to the Internet

If you’re serious about investing on a cloud-based EMR app, make sure that you have a decent internet connection! While this may be an additional monthly expense (if you don’t have one yet), you’ll realize that it’s going to be a necessity in this fast-paced, technology-run planet. Email, Facebook, Netflix — you’ll eventually have to get an internet subscription one of these days.

 

We’ve made a cheat sheet for our recommended internet service providers (ISPs) in PH:

Some considerations:

  1. Your clinic location. Make sure that the ISP you’re subscribing to gets good reception in your clinics. Some ISPs also have different pricing when your clinic is situated within a commercial establishment.
  2. Your expected usage. If you’re going to be strict not to use your internet with non-clinic related services (e.g. Facebook, YouTube, etc.), we’re confident that you won’t reach your monthly CAP. Otherwise, consider a plan that can accommodate your other internet needs.
  3. Your expected consumers. If you have 2 devices + your secretary’s + your reliever’s + you have a niece who’s busy watching k-pop videos on youtube after school, and they’re gonna be regular users, better ask your ISP which one’s ideal for your setup.

 

If you’re still not ready to get this investment at this time and you just want to start the free version, then your existing mobile internet data or wi-fi at home will be great for starters!

 

4 | Creating your Account

 

Creating your account in MYCURE is easy! You can register in 2 ways:

 

Signing up through Google Chrome

  1. Open your Google Chrome browser using your laptop, PC, or tablet. If you don’t have Google Chrome installed in your device yet, you can download it free from their website. Click here to download now.
  2. Go to the MYCURE website at www.mycure.md
  3. On the upper right, click on JOIN TODAY
  4. Select MYCURE Doctor to open the signup page.

 

Signing up through our mobile apps

  1. Go to the App Store or Google Playstore to download the most recent version of the MYCURE Doctor App.
  2. Search for MYCURE Doctor from the pool of apps and then tap download.
  3. Open the app and then tap on “Don’t have an account yet? Sign up here.” to open the signup page.

 

We’re a bit strict with our signup process as we are only allowing registered doctors onboard. We value your privacy, so all the information that you’ll be providing here will remain confidential. Completely fill out the details with the correct information to speed up your registration.

 

Once signup is successful, please expect a 2 to 5 minute call from us on your mobile number to verify your account details. When your account is verified, you will be given your unique access code, which you will use to activate your account.

 

And then when your account is activated, your journey begins. Good luck!

 

5 | Learning the Basics

 

 

 

 

 

Getting started for Individual Clinics

An individual clinic is composed of a single practicing doctor who may or may not have a secretary assisting him/her in jeeping patient medical records. On-the-doctors who practice in several out-patient clinics in different health facilities like hospitals, are considered medical practitioners with multiple individual clinics.

 

1 | How does MYCURE work?

 

 

 

2 | Preparing the Right Devices

 

MYCURE is a flexible web-based EMR tool. It can work using any Android device, iOS device, or through any computer with Google Chrome installed. Now you may have at least one of these devices already, which is great because you don’t have to buy a new one.

Just make sure that they pass the minimum operating system requirements in order to use MYCURE smoothly and on its best performance.

 

WEB (laptop, macbook, desktop computer)

Components Minimum Recommended
CPU Intel i3 Intel i5
RAM 4GB RAM 8GB RAM
OS Windows 7 /

OS X El Capitan (10.11)

Windows 10 /

macOS Sierra (10.12)

Browser Google Chrome 68.0 Google Chrome 68.0

 

iOS (Apple)
Components Minimum Recommended
OS iOS 9.3 iOS 10.3
Browser Google Chrome 68.0 Google Chrome 68.0

 

Android (Samsung, Asus, Lenovo, Nokia, HTC, Motorola, etc.)

Components Minimum Recommended
OS Android 4.1.4 (Kitkat) Android 6.0 (Marshmallow)
Browser Google Chrome 68.0 Google Chrome 68.0

 

Printers

We have 2 recommended printers which you can use for MYCURE:

(1) all-in-one printers that can print, scan, and copy. Some of these printers have Wi-Fi and Wi-Fi Direct technology which allows you to print wirelessly using your mobile devices; and

(2) Economic POS Printers that can print prescriptions fast.

 

Accessories

These accessories may help you with your preferred setup. A bluetooth keyboard is useful when you use tablets or iPads so you can input your records much faster. If you’re transporting from one clinic to another, a flexible pocket wifi is handy as you can switch from one mobile internet service provider to another in case either of the networks is poor.

When you have a desktop computer but it has a problem connecting to the internet via LAN, a wireless USB adapter can do the trick. Simply attach and install this mini device so your desktop computer can connect to your wireless internet.

 

3 | Connecting to the Internet

If you’re serious about investing on a cloud-based EMR app, make sure that you have a decent internet connection! While this may be an additional monthly expense (if you don’t have one yet), you’ll realize that it’s going to be a necessity in this fast-paced, technology-run planet. Email, Facebook, Netflix — you’ll eventually have to get an internet subscription one of these days.

 

We’ve made a cheat sheet for our recommended internet service providers (ISPs) in PH:

Some considerations:

  1. Your clinic location. Make sure that the ISP you’re subscribing to gets good reception in your clinics. Some ISPs also have different pricing when your clinic is situated within a commercial establishment.
  2. Your expected usage. If you’re going to be strict not to use your internet with non-clinic related services (e.g. Facebook, YouTube, etc.), we’re confident that you won’t reach your monthly CAP. Otherwise, consider a plan that can accommodate your other internet needs.
  3. Your expected consumers. If you have 2 devices + your secretary’s + your reliever’s + you have a niece who’s busy watching k-pop videos on youtube after school, and they’re gonna be regular users, better ask your ISP which one’s ideal for your setup.

 

If you’re still not ready to get this investment at this time and you just want to start the free version, then your existing mobile internet data or wi-fi at home will be great for starters!

 

4 | Creating your Account

 

Creating your account in MYCURE is easy! You can register in 2 ways:

 

Signing up through Google Chrome

  1. Open your Google Chrome browser using your laptop, PC, or tablet. If you don’t have Google Chrome installed in your device yet, you can download it free from their website. Click here to download now.
  2. Go to the MYCURE website at www.mycure.md
  3. On the upper right, click on JOIN TODAY
  4. Select MYCURE Doctor to open the signup page.

 

Signing up through our mobile apps

  1. Go to the App Store or Google Playstore to download the most recent version of the MYCURE Doctor App.
  2. Search for MYCURE Doctor from the pool of apps and then tap download.
  3. Open the app and then tap on “Don’t have an account yet? Sign up here.” to open the signup page.

 

We’re a bit strict with our signup process as we are only allowing registered doctors onboard. We value your privacy, so all the information that you’ll be providing here will remain confidential. Completely fill out the details with the correct information to speed up your registration.

 

Once signup is successful, please expect a 2 to 5 minute call from us on your mobile number to verify your account details. When your account is verified, you will be given your unique access code, which you will use to activate your account.

 

And then when your account is activated, your journey begins. Good luck!

 

5 | Learning the Basics

 

Already created your account? Awesome!

Watch these videos to get started:

Full Patient Encounter with Secretary

Watch the video above to know how to perform a consultation process with your secretary.

OUTLINE:

00:00 – Go to patient queue
00:16 – Accommodating the patient
00:23 – Adding Chief complaint & HPI
00:40 – Adding Medical History
01:25 – Adding ROS
02:00 – Adding Diagnosis
02:10 – Adding ICD 10 codes
02:30 – Adding Care Plan notes
02:45 – Adding Rx
03:45 – Printing Rx
04:12 – Adding Diagnostic Order
04:30 – Adding Procedure Request/Notes
04:45 – Adding Medical Forms (Ex. Med Cert)
05:10 – Printing Med Cert
05:25 – Attach Photos/Drawings
06:16 – Bill Encounter
07:00 – End Encounter/Call next patient

No Secretary? No problem!

OUTLINE

00:00 – Go to patient list
00:05 – Search patient
00:12 – View previous encounters
00:20 – Edit profile
00:47 – View patient per encounter/record type
01:04 – Create Encounter
04:25 – Bill Encounter
04:38 – Add discounts
05:07 – Add payments
05:20 – Save & End Encounter

 

 

 

 

 

FAQ: Account Issues

How do I reset my password?

Please go to this link: https://login.mycure.md/forgot-password

Can I reset my account? I want to start over.

If you tried to sign up again and then this message appears:

Chances are, you already have an existing account associated with the email address that you used. If you forgot your password, you can always reset here. Or if you really want to start over, please send an email to hello@mycure.md or by chatting to our support team by clicking this icon –>   on the lower right portion of your screen to reset your account. 

Why can't I log in? It keeps asking me for an access code even though I have already signed up before.

Please report this to us immediately by sending an email to hello@mycure.md or by chatting to our support team by clicking this icon –>   on the lower right portion of your screen. You will have to talk to our team to fix this fast!

Why can't I proceed with adding my first facility? I just signed up and I've been stuck here forever.

Adding your first facility may ask you to place your clinic location. Google Maps helps you plot your address accurately. But if it does not find your clinic address according to how they mapped it, this error appears:

Your clinic address is an identified location if it appears in the dropdown list like this:

If not, no dropdown appears and it looks like this:

Tip: If your clinic address can’t be found, select a landmark closest to your clinic that can be detected by Google Maps.

For mobile apps, errors including “null” or “lat long” issues appear. please use the MYCURE web app during your first login to prevent this.

Still not working? Chat to our support team by clicking this icon –>   on the lower right portion of your screen to get help fast!

How do I delete my account? I already have more than 1.

Our system can detect if there are multiple accounts under your identity. If our team has not made contact with you yet regarding this matter, you may request to delete your account by sending an email to hello@mycure.mdor by chatting to our support team by clicking this icon –>   on the lower right portion of your screen. Our team shall respond to your request within 24 hours. 

Why is my account inactive?

 
If you have not logged in within 30 days after you signed up, our system will automatically flag you as an INACTIVE user and your account will be deactivated (we’ll be notifying you, don’t worry). If this happens to your account and you want to reactivate it, please contact us immediately. 

Help! I have billing concerns.

Please address all payment and billing concerns to billing@mycure.md. Our team will get back to you within 24 hours to resolve this. 

Billing and Ending Encounters (Web)

Now you’re done creating your consultation notes and care plan, it’s time to end your encounter with your patient and lead her back to your secretary.

    1. You have 2 options: Pressing END ENCOUNTER directs you to the billing page while pressing HOLD ENCOUNTER postpones your current encounter with your patient and then directs you back to the patients list, in case you need to see another patient’s records for emergency. Let’s proceed to END ENCOUNTER.

 

    1. In patient billing, you can change the date of record, add patient’s HMO if any and add the services performed and their corresponding amount.

 

  1. Tap on BILL ENCOUNTERS when you’re done.

    To check if it’s recorded in your clinic’s billing reports, tap on the selected clinic name to show the details. Go to MY BILLING REPORTS to confirm the payment.

How to Print Records (Web)

Before anything else, we have FAQs about printing. Click here to view. Now let’s get ready to print your digital records!

Step 1: Choosing your printer

If you are using MYCURE through Google Chrome (via tablet, laptop or desktop computer), this is the easiest way to set up since any type of printer will do. Directly connect and install the printer through a USB port, make sure to follow the installation instructions that the printer has provided you, and you should be fine.

Here are some useful links to popular providers in case you need help with the printer setup:

EPSON Support Page
HP Support Page
Brother Support Page
CANON Support Page

Step 2: Select the record you want to print

Now that your printer is ready, select the record that you want to print. Select the patient and then select Charting, Prescription, Laboratory, or Forms. You can also print Vaccination Records. For this tutorial, let’s go to Prescription.

Create a Prescription record first or select among the previously created prescription. Click on PRINT on the upper right corner of the page to open the print preview.



If you want to customize your header, you can change it by clicking on going to the Menu > Settings > Prescription > Customize header.

When you’re done, click PRINT on the upper right to open the Google Chrome printer settings.

 

Step 3: Setting up printing preferences

Let’s go over everything in here to make sure that you know what to adjust accordingly:

Destination This is where you will select your printer
Pages Select the pages that you’d like to print. Choose ALL to print everything.
Copies The number of copies that you want to print.
Layout Select if Portrait or Landscape orientation
Paper size Choose your preferred paper size. Note: A5 paper size is almost the same size as a typical prescription pad or a half-cut short bond paper
Margins Adjusts the width of the margins.
Scale You can adjust this from 80-100 depending on how large you want the font to be.This is useful whenever you prescribe plenty of medicines, but want to minimize the number of pages you want to use.


Step 4: Know the ideal prescription print settings

This step is ideal if you’re going to pre-cut your short bond papers in half (8.5” x 5.5”), or if you want to use the back part of your existing prescription pads. Let’s go over the process again to make sure we get them all correct.

1. Select the patient, then select the prescription record.

2. Click on PRINT to open the Print Preview.

3. Select PORTRAIT as its orientation, then click PRINT.

4. Adjust the printer preferences:

Layout Portrait
Paper size A5
Margins None
Scale 90

5. Once done, fill your printer with pre-cut sheets of short bond paper then click on PRINT.

Guide to the Secretary account

Hello there! Glad to see you here. This is a quick guide on how to perform the different functions of the secretary account in MYCURE.

 

PART I: Let’s create your secretary account

Before anything else, add your secretary into your EMR system by simply sending us an email with the details shown below.

Sample email:

to: hello@mycure.md
from: jean@mmail.com (Note: The one you use in MYCURE)
Subject: Request to add secretary accounts
Body: Hello MYCURE Team! Kindly add my 2 (Note: No. of secretaries) secretary/ies to my EMR account:

Clinic name:        MYCURE Clinic
Secretary name:   Georgina Cruz
Secretary email:   georgina@mycure.md

Clinic name:        Dr. Jean Rivera Medical Center
Secretary name:   Juan Miguel
Secretary email:   juan@gmail.com

Thank you!

Jean Rivera, MD (Note: Your full name)

Then, MYCURE Team will reply to you shortly saying that we have already sent an invitation to your secretaries via email. Instruct your secretaries to check their email inbox and then follow the instructions on the email received to create their own accounts.

 

PART II: Learn how the secretary account works!

  1. Logging in
    Go to http://login.mycure.md and then enter secretary’s email and password. In case you have forgotten your password, you can reset it by clicking FORGOT PASSWORD.
  2. Adding a new patient record
    Inside EMR, select "+ New Patient" to open the new patient form. Enter patient profile details such as name, address, contact info, and even a profile photo so you can remember their faces when they return. When you are satisfied with the information entered, click CREATE on the upper right side of the form.
  3. Editing a new patient record
    Search for the patient record you wish to edit, and then click on the name to open its profile. Select PROFILE to open the patient’s complete profile. Here you can edit all the information related to the patient such as name, address, contact info, allergies, and profile picture. Click UPDATE once done.
  4. Creating a queue for doctor
    Find the patient that you will add to the queue using the search bar. Click on    then select the doctor who will handle the patient. You can also provide additional details such as the patient’s Chief Complaint and Vitals if necessary. When done, click SAVE on the upper right corner of the page. You can view the list of patients currently in queue by going to the PENDING tab.
  5. Patient billing
    Select BILLING tab to view the list of all transactions made inside the clinic.
  6.  Placing a Schedule
    Select the Hamburger Menu ( Hamburger Menu ) on the upper left and then click on Scheduler. You can select among different views ( Scheduler views). In the monthly view, click on the specific date you wish to add an appointment for. Select the time slot to open the appointment form. Complete the details and then click Save when you’re done.
  7. Reporting a problem
    In case you are experiencing any problems with the app and you need immediate assistance, simply click on the chat support icon on the bottom right (  chat or chat 2 ) to talk to our friendly Support Team. They’re always ready to help!

FAQ: Printing

What if I want to have my records printed?


Fortunately, MYCURE can already do it for you! You can print the records directly from your web browser or mobile device. 

 

How can I print using my mobile device?

For mobile devices in general, you can use any Wi-Fi or Wi-Fi Direct printer. Sometimes the printer provider (e.g. Epson, HP, Canon, etc.) requires you to download their app for it to work on your mobile devices.

For iOS devices, you can print records using AirPrint. An AirPrint printer or any Wi-Fi-ready printer can support this feature.

For Android devices, you can print records using CloudPrint. Any type of printer can support this.

 

Can I export my records in PDF format?

Yes, you can.

 

Can I print records using a regular printer?

 
Of course! If you don’t have an AirPrint Printer or one that’s Wi-Fi-ready, use the web version of MYCURE on your PC. You can already print the file directly using any printer connected to it. Make sure that the printer is turned on!

 

Can I print the prescriptions that I create on the app?

 
Yes! We have tutorials for Android or iOS

 

What is the paper size of the prescription when printed?

 

The paper size may vary depending on the printer that you have or the size of the paper that you prefer.