Getting started for Health Facilities

 

A health facility is a one-stop, multi-staff, specialized clinic that performs various out-patient services like doctor consultations, diagnostic tests, physical medical exams, and medicine purchases.

Choose your role below:


Clinic Administrator

A.K.A. Clinic Manager, IT Manager, Clinic Owner

The clinic administrator is in charge of the management of all the data being processed in the MYCURE system. S/he is knowledgeable of all the operations  and process flows within the clinic.

View tutorial for Clinic Administrators >>


Front Desk Staff

A.K.A. Receptionist, Secretary, Information Staff, Customer Service Representative (CSR)

The front desk staff is usually the first person that the patient encounters upon entering the clinic. S/he guides the patients what to do, where to go and who to find based on their needs.

View tutorial for Front Desk Staff>>


Nurse

The nurse is a healthcare provider (HCP) that completes the nursing process and collaborates with doctors in providing proper care and treatment plans to patients. In some cases, nurses also act as front desk staff to simplify the process flow for patients.

View tutorial for Nurse >>


Doctor

The doctor is the most vital person in the clinic when it comes to documenting medical records of patients. The doctor is a primary healthcare provider (HCP) who performs consultations and procedures inside the clinic.

View Tutorial for Doctor >>


Cashier

 

When it comes to patients’ payments, the cashier is the right person to call. S/he collects payments (i.e. in cash, card, cheques — you name it) from patients who avail of services within the clinic.

Tutorial coming soon!


Billing Staff

A.K.A. Billing and Collection, HMO Billing Staff

The people who process all the payables, receivables, and collectibles fall under the category billing staff. They are in charge of aggregating all financial transactions from patients into organized reports.

Tutorial coming soon!


Laboratory Staff

A.K.A. Med tech, Lab tech, Lab QC, Pathologist

Laboratory staff members come in the form of med techs, lab techs, lab quality control (QC) analysts, or pathologists. Depending on their specific roles, these members are capable of performing laboratory tests and generating laboratory reports for doctors and patients to help further diagnose medical conditions.

View Tutorial for Laboratory Staff >>


Imaging Staff

A.K.A. Rad tech, Imaging tech, Sonologist, Radiologist, Cardiologist

Imaging staff members are composed of imaging tech and doctors. Depending on their specific roles, these members are capable of performing imaging tests and generating imaging reports for doctors and patients to help further diagnose medical conditions.

Tutorial coming soon!


PME Staff

 

A.K.A. APE/PEME/ECU/FME/Records staff

Physical Medical Exam (PME) staff members collect and summarize reports for both walk-in and group PME services. They make sure that PME results are completely delivered to the requesting clients and patients.

Tutorial coming soon!


Inventory Staff

 

A.K.A. Procurement staff, Warehouse staff

The Inventory staff member manages medical & clinic supplies, medicines, and other stocks that the clinic needs. From the supplier down to the consumer (patients), the inventory staff ensures that the downstream flow of stocks are easily managed to prevent shortage, spoilage, and pilferage.

View tutorial for Inventory Staff >>


 

 

 

 

 

 

 

 

 

 

 

 

Getting Started for Group Clinics

A group clinic is composed of doctors who are practicing together, usually accompanied by a common secretary. Doctors may be composed of single or multiple specializations and may or may not accommodate HMO patients.

 

1 | How does MYCURE work?

 

 

 

2 | Preparing the Right Devices

 

MYCURE is a flexible web-based EMR tool. It can work using any Android device, iOS device, or through any computer with Google Chrome installed. Now you may have at least one of these devices already, which is great because you don’t have to buy a new one.

Just make sure that they pass the minimum operating system requirements in order to use MYCURE smoothly and on its best performance.

 

WEB (laptop, macbook, desktop computer)

Components Minimum Recommended
CPU Intel i3 Intel i5
RAM 4GB RAM 8GB RAM
OS Windows 7 /

OS X El Capitan (10.11)

Windows 10 /

macOS Sierra (10.12)

Browser Google Chrome 68.0 Google Chrome 68.0

 

iOS (Apple)
Components Minimum Recommended
OS iOS 9.3 iOS 10.3
Browser Google Chrome 68.0 Google Chrome 68.0

 

Android (Samsung, Asus, Lenovo, Nokia, HTC, Motorola, etc.)

Components Minimum Recommended
OS Android 4.1.4 (Kitkat) Android 6.0 (Marshmallow)
Browser Google Chrome 68.0 Google Chrome 68.0

 

Printers

We have 2 recommended printers which you can use for MYCURE:

(1) all-in-one printers that can print, scan, and copy. Some of these printers have Wi-Fi and Wi-Fi Direct technology which allows you to print wirelessly using your mobile devices; and

(2) Economic POS Printers that can print prescriptions fast.

 

Accessories

These accessories may help you with your preferred setup. A bluetooth keyboard is useful when you use tablets or iPads so you can input your records much faster. If you’re transporting from one clinic to another, a flexible pocket wifi is handy as you can switch from one mobile internet service provider to another in case either of the networks is poor.

When you have a desktop computer but it has a problem connecting to the internet via LAN, a wireless USB adapter can do the trick. Simply attach and install this mini device so your desktop computer can connect to your wireless internet.

 

3 | Connecting to the Internet

If you’re serious about investing on a cloud-based EMR app, make sure that you have a decent internet connection! While this may be an additional monthly expense (if you don’t have one yet), you’ll realize that it’s going to be a necessity in this fast-paced, technology-run planet. Email, Facebook, Netflix — you’ll eventually have to get an internet subscription one of these days.

 

We’ve made a cheat sheet for our recommended internet service providers (ISPs) in PH:

Some considerations:

  1. Your clinic location. Make sure that the ISP you’re subscribing to gets good reception in your clinics. Some ISPs also have different pricing when your clinic is situated within a commercial establishment.
  2. Your expected usage. If you’re going to be strict not to use your internet with non-clinic related services (e.g. Facebook, YouTube, etc.), we’re confident that you won’t reach your monthly CAP. Otherwise, consider a plan that can accommodate your other internet needs.
  3. Your expected consumers. If you have 2 devices + your secretary’s + your reliever’s + you have a niece who’s busy watching k-pop videos on youtube after school, and they’re gonna be regular users, better ask your ISP which one’s ideal for your setup.

 

If you’re still not ready to get this investment at this time and you just want to start the free version, then your existing mobile internet data or wi-fi at home will be great for starters!

 

4 | Creating your Account

 

Creating your account in MYCURE is easy! You can register in 2 ways:

 

Signing up through Google Chrome

  1. Open your Google Chrome browser using your laptop, PC, or tablet. If you don’t have Google Chrome installed in your device yet, you can download it free from their website. Click here to download now.
  2. Go to the MYCURE website at www.mycure.md
  3. On the upper right, click on JOIN TODAY
  4. Select MYCURE Doctor to open the signup page.

 

Signing up through our mobile apps

  1. Go to the App Store or Google Playstore to download the most recent version of the MYCURE Doctor App.
  2. Search for MYCURE Doctor from the pool of apps and then tap download.
  3. Open the app and then tap on “Don’t have an account yet? Sign up here.” to open the signup page.

 

We’re a bit strict with our signup process as we are only allowing registered doctors onboard. We value your privacy, so all the information that you’ll be providing here will remain confidential. Completely fill out the details with the correct information to speed up your registration.

 

Once signup is successful, please expect a 2 to 5 minute call from us on your mobile number to verify your account details. When your account is verified, you will be given your unique access code, which you will use to activate your account.

 

And then when your account is activated, your journey begins. Good luck!

 

5 | Learning the Basics

 

 

 

 

 

Getting started for Individual Clinics

An individual clinic is composed of a single practicing doctor who may or may not have a secretary assisting him/her in jeeping patient medical records. On-the-doctors who practice in several out-patient clinics in different health facilities like hospitals, are considered medical practitioners with multiple individual clinics.

 

1 | How does MYCURE work?

 

 

 

2 | Preparing the Right Devices

 

MYCURE is a flexible web-based EMR tool. It can work using any Android device, iOS device, or through any computer with Google Chrome installed. Now you may have at least one of these devices already, which is great because you don’t have to buy a new one.

Just make sure that they pass the minimum operating system requirements in order to use MYCURE smoothly and on its best performance.

 

WEB (laptop, macbook, desktop computer)

Components Minimum Recommended
CPU Intel i3 Intel i5
RAM 4GB RAM 8GB RAM
OS Windows 7 /

OS X El Capitan (10.11)

Windows 10 /

macOS Sierra (10.12)

Browser Google Chrome 68.0 Google Chrome 68.0

 

iOS (Apple)
Components Minimum Recommended
OS iOS 9.3 iOS 10.3
Browser Google Chrome 68.0 Google Chrome 68.0

 

Android (Samsung, Asus, Lenovo, Nokia, HTC, Motorola, etc.)

Components Minimum Recommended
OS Android 4.1.4 (Kitkat) Android 6.0 (Marshmallow)
Browser Google Chrome 68.0 Google Chrome 68.0

 

Printers

We have 2 recommended printers which you can use for MYCURE:

(1) all-in-one printers that can print, scan, and copy. Some of these printers have Wi-Fi and Wi-Fi Direct technology which allows you to print wirelessly using your mobile devices; and

(2) Economic POS Printers that can print prescriptions fast.

 

Accessories

These accessories may help you with your preferred setup. A bluetooth keyboard is useful when you use tablets or iPads so you can input your records much faster. If you’re transporting from one clinic to another, a flexible pocket wifi is handy as you can switch from one mobile internet service provider to another in case either of the networks is poor.

When you have a desktop computer but it has a problem connecting to the internet via LAN, a wireless USB adapter can do the trick. Simply attach and install this mini device so your desktop computer can connect to your wireless internet.

 

3 | Connecting to the Internet

If you’re serious about investing on a cloud-based EMR app, make sure that you have a decent internet connection! While this may be an additional monthly expense (if you don’t have one yet), you’ll realize that it’s going to be a necessity in this fast-paced, technology-run planet. Email, Facebook, Netflix — you’ll eventually have to get an internet subscription one of these days.

 

We’ve made a cheat sheet for our recommended internet service providers (ISPs) in PH:

Some considerations:

  1. Your clinic location. Make sure that the ISP you’re subscribing to gets good reception in your clinics. Some ISPs also have different pricing when your clinic is situated within a commercial establishment.
  2. Your expected usage. If you’re going to be strict not to use your internet with non-clinic related services (e.g. Facebook, YouTube, etc.), we’re confident that you won’t reach your monthly CAP. Otherwise, consider a plan that can accommodate your other internet needs.
  3. Your expected consumers. If you have 2 devices + your secretary’s + your reliever’s + you have a niece who’s busy watching k-pop videos on youtube after school, and they’re gonna be regular users, better ask your ISP which one’s ideal for your setup.

 

If you’re still not ready to get this investment at this time and you just want to start the free version, then your existing mobile internet data or wi-fi at home will be great for starters!

 

4 | Creating your Account

 

Creating your account in MYCURE is easy! You can register in 2 ways:

 

Signing up through Google Chrome

  1. Open your Google Chrome browser using your laptop, PC, or tablet. If you don’t have Google Chrome installed in your device yet, you can download it free from their website. Click here to download now.
  2. Go to the MYCURE website at www.mycure.md
  3. On the upper right, click on JOIN TODAY
  4. Select MYCURE Doctor to open the signup page.

 

Signing up through our mobile apps

  1. Go to the App Store or Google Playstore to download the most recent version of the MYCURE Doctor App.
  2. Search for MYCURE Doctor from the pool of apps and then tap download.
  3. Open the app and then tap on “Don’t have an account yet? Sign up here.” to open the signup page.

 

We’re a bit strict with our signup process as we are only allowing registered doctors onboard. We value your privacy, so all the information that you’ll be providing here will remain confidential. Completely fill out the details with the correct information to speed up your registration.

 

Once signup is successful, please expect a 2 to 5 minute call from us on your mobile number to verify your account details. When your account is verified, you will be given your unique access code, which you will use to activate your account.

 

And then when your account is activated, your journey begins. Good luck!

 

5 | Learning the Basics

 

Already created your account? Awesome!

Watch these videos to get started:

Full Patient Encounter with Secretary

Watch the video above to know how to perform a consultation process with your secretary.

OUTLINE:

00:00 – Go to patient queue
00:16 – Accommodating the patient
00:23 – Adding Chief complaint & HPI
00:40 – Adding Medical History
01:25 – Adding ROS
02:00 – Adding Diagnosis
02:10 – Adding ICD 10 codes
02:30 – Adding Care Plan notes
02:45 – Adding Rx
03:45 – Printing Rx
04:12 – Adding Diagnostic Order
04:30 – Adding Procedure Request/Notes
04:45 – Adding Medical Forms (Ex. Med Cert)
05:10 – Printing Med Cert
05:25 – Attach Photos/Drawings
06:16 – Bill Encounter
07:00 – End Encounter/Call next patient

No Secretary? No problem!

OUTLINE

00:00 – Go to patient list
00:05 – Search patient
00:12 – View previous encounters
00:20 – Edit profile
00:47 – View patient per encounter/record type
01:04 – Create Encounter
04:25 – Bill Encounter
04:38 – Add discounts
05:07 – Add payments
05:20 – Save & End Encounter

 

 

 

 

 

FAQ: Account Issues

How do I reset my password?

Please go to this link: https://login.mycure.md/forgot-password

Can I reset my account? I want to start over.

If you tried to sign up again and then this message appears:

Chances are, you already have an existing account associated with the email address that you used. If you forgot your password, you can always reset here. Or if you really want to start over, please send an email to hello@mycure.md or by chatting to our support team by clicking this icon –>   on the lower right portion of your screen to reset your account. 

Why can't I log in? It keeps asking me for an access code even though I have already signed up before.

Please report this to us immediately by sending an email to hello@mycure.md or by chatting to our support team by clicking this icon –>   on the lower right portion of your screen. You will have to talk to our team to fix this fast!

Why can't I proceed with adding my first facility? I just signed up and I've been stuck here forever.

Adding your first facility may ask you to place your clinic location. Google Maps helps you plot your address accurately. But if it does not find your clinic address according to how they mapped it, this error appears:

Your clinic address is an identified location if it appears in the dropdown list like this:

If not, no dropdown appears and it looks like this:

Tip: If your clinic address can’t be found, select a landmark closest to your clinic that can be detected by Google Maps.

For mobile apps, errors including “null” or “lat long” issues appear. please use the MYCURE web app during your first login to prevent this.

Still not working? Chat to our support team by clicking this icon –>   on the lower right portion of your screen to get help fast!

How do I delete my account? I already have more than 1.

Our system can detect if there are multiple accounts under your identity. If our team has not made contact with you yet regarding this matter, you may request to delete your account by sending an email to hello@mycure.mdor by chatting to our support team by clicking this icon –>   on the lower right portion of your screen. Our team shall respond to your request within 24 hours. 

Why is my account inactive?

 
If you have not logged in within 30 days after you signed up, our system will automatically flag you as an INACTIVE user and your account will be deactivated (we’ll be notifying you, don’t worry). If this happens to your account and you want to reactivate it, please contact us immediately. 

Help! I have billing concerns.

Please address all payment and billing concerns to billing@mycure.md. Our team will get back to you within 24 hours to resolve this. 

Request for a Demo

Hello there! Here’s what you need for the 30-minute MYCURE MD demo:

  1. Phone for the demo call via Viber/Skype/Telecom;
  2. A stable internet connection (at least 2 Mbps); and
  3. PC, laptop, tablet, or smartphone where you can access MYCURE MD app.

That’s it!

You may also have your secretary/assistant/encoder beside you.

For FAQs, please click here.

How to reactivate your account (Legacy Users)

Hello there!

We’ve recently launched our email system and we deeply appreciate all your feedback and warm support! There may be a couple of you who may have experienced access code issues, account inaccessibility and technical difficulties. Again, our great thanks to those who took time to report to us the problem. We would not have solved the issue it if weren’t for you!

Updating your mobile apps
Please do update your mobile apps every time we have new versions. We continuously provide bug fixes, aside from the additional features that we create in order for your apps to run smoothly on your phones. Click here for the tutorial on updating mobile apps.

Already tried this but still won’t access your account?
Send us an email at hello@mycure.md

 

 

How to Edit your Website (for Pioneers)

This tutorial is specially created for our Pioneer Doctors (those who signed up to myCure before Version 2.0). If you are a Pioneer, then you have your own website already! You just have to edit the contents before publishing it on the web. Click here for the tutorial on first time to login to myCure Version 2.0.

  1. Upon login, click on Profile. It’s a new tab we created for all the features related to your Profile. And yes, that includes the website.
  1. Select a username to set your website address. Note that you can only change this once.
  1. Start adding new information like the facility map. Search for your facility and drag the pin to the exact location on the map.
  1. Add your clinic services.
  1. Create your biographical summary so that people will know more about your professional experience, expertise, achievements, publications, and more.
  1. Press “Website Preview” when you’re done.

We have a more visual version of this tutorial for Mobile and Web users.



Got questions?
We’re always here to help. Reach us via email, call or text and we’ll get to you shortly.

Website: https://www.mycure.md/
E-mail address: hello@mycure.md
Mobile numbers: (+63)949.368.2010 / (+63)917.303.4350