FAQs

Fortunately, MYCURE can already do it for you! You can print the records directly from your web browser or mobile device. 

For mobile devices in general, you can use any Wi-Fi or Wi-Fi Direct printer. Sometimes the printer provider (e.g. Epson, HP, Canon, etc.) requires you to download their app for it to work on your mobile devices.

For iOS devices, you can print records using AirPrint. An AirPrint printer or any Wi-Fi-ready printer can support this feature.

For Android devices, you can print records using CloudPrint. Any type of printer can support this.

Yes, you can.

 
Of course! If you don’t have an AirPrint Printer or one that’s Wi-Fi-ready, use the web version of MYCURE on your PC. You can already print the file directly using any printer connected to it. Make sure that the printer is turned on!

 
Yes! We have tutorials for Android or iOS. 

 

The paper size may vary depending on the printer that you have or the size of the paper that you prefer. 

It’s possible. We have a template file in Excel format that contains all the possible information that we can transfer from your previous EMR. We are limiting the transferred items to this list only to prevent customization requests, unless stated otherwise.

 

Is there a way to encode all my patient records in hard copies?
Yes, there is. You can manually transfer data from your traditional patient records in print to your app. Sure this is a tedious process, but once it’s done, you’re all set!

This is upon request. Please reach the team via email at hello@mycure.md to get the steps on how to do this.

Your MYCURE account comes with a professional website where you can display your professional info, clinic information, clinic hours, clinic services, and of course your awesome profile photo. It looks like this: www.mycure.md/jeanriveramd

Your website will be displayed online and can be shared on Facebook and other social media sites. Your website is also a means of scheduling appointments with your patients.

It’s cool. You can deactivate it on your profile settings.

We have a tutorial for this for both mobile and web users. Learn more here.

Yes, it does. The number of clinics you can add to your account depends on the type of subscription plan you choose.”

Yes, it does. We currently have features for OB-GYN, Pediatrics, ENT, Dermatology, and Family Medicine. 

Yes! Its soft release is scheduled this December 2017. We’re already doing our final round of testing and polishing for your utmost satisfaction.

MYCURE MD is exclusive for healthcare professionals. It’s a clinic and patient relationship management app designed to digitize and simplify clinical paperwork.

Yes, but only for Liberica plans. You can learn more about the features on our pricing page.

 
An access code is a unique combination of alphanumeric characters which grants you full access to the EMR app. We only give this to registered physicians in the Philippines to make sure
that only doctors can have access to the app and utilize its features.

 
After signing up, our team will call you via mobile phone to confirm your identity and the validity of the PRC number you have submitted. If you did not receive any call from us within 48 hours after signing up, please contact us.

 

There are 4 possible reasons why you are having trouble signing up:

A) You have a problem with your internet connection.
Just like Facebook, Gmail, and other websites, you can’t sign up to MYCURE without a decent internet connection. It’s what fuels these awesome online services.

B) There’s a problem with your access code.
We only give access codes to licensed doctors in the country. Either it’s already used, it’s just made up, or…

C) You’re not a doctor
Our Accounts Team checks the identity of every user who signs up on MYCURE as well as the veracity of the information he/she submits. ONLY registered doctors can use the app. A user who wishes to create his own MYCURE account but has no verifiable of proof of being a registered physician is automatically deemed ineligible for the services offered by MYCURE Doctor.

D) It’s our bad!
If none of the reasons above fits your case, it’s probably our fault. We’re very sorry about that. Please report this incident to us through email at hello@mycure.md so we can assist right away.

Only you and those who know your account details. 

Yes, once you and your patient have endorsed this action. This feature will be available once the Patients App is released.

We use advanced encryption protocols to keep your patient records unreadable to anyone, except you. To put it simply, you hold the master key to your medical cabinet. Our security system is designed in such a way that no personal information about the patient or the doctor can be disclosed together with the medical records associated with them. Our security system is designed such that no personal information of the patient nor the doctor shall be disclosed together with the medical records associated with them. We aren’t promising a 100% hack-proof system (since no such system exists yet!), but we follow international standards that highly value confidentiality, integrity, and availability.

Smartphones, tablets, laptops, desktop computers — basically any device that can connect to the internet. 

As many as you have! We don’t have limits to the number of devices you can use. You can definitely access the app anytime, anywhere you need to.

For “Yes. For Android devices, the OS should be Android 4.4 (Kitkat) or higher. For iOS, the OS should be iOS 10 or higher. You can find these information in your device’s settings.”.

For laptop or desktop computers, just upgrade to the most recent version of Google Chrome and you should be fine. Click here to download the most recent version.

 
Sadly, not yet. The current plans that we have are solely for your powerful EMR account. Don’t worry, we’re confident that MYCURE is compatible with at least one of your current devices now. That’s actually more practical (and less spending) for you.

 
If you are using MYCURE offline, yes. It temporarily saves your data into your device’s local storage until you have a decent internet connection.

 
Yes. Like Google, MYCURE uses a secure cloud storage technology which you can access your records anytime, through any device, using the same account. 

Since we encrypt and upload your records to our secure servers every time you create them,” you need at least 2 Mbps to experience good performance for the web app.

Yes it does! Even without internet connection, you can use MYCURE app on all your mobile
devices. Same is true for the web app if you are using Google Chrome. You can add and store information in the app using your local storage while no internet connection is available at the time of use. Just make sure that you have logged in first before going offline! 

Yes. But make sure to know a place where you can get a decent connection before going to your clinic. You need to log in and back up your records first so you can retrieve them once you’re in an area without a reliable and stable internet connection.”

 
No, MYCURE does not come with an internet connection. We do not have any tie ups with internet service providers yet. 

 
Any ISP works well with MYCURE, but you should choose the one that perfectly suits your clinic setup. If you have a private clinic, it’s best that you use DSL or Fiber connection. If you’re the on-the-go doctor, we recommend using mobile wifi internet devices. The internet connection strength entirely depends on the location of your clinic, and your practice needs. 

 
Yes. We recommend mobile Wi-Fi devices especially for doctors who visit multiple clinics in a day. 

 
This depends on the activities you do on your app. For instance, if you’re only using your app to create and keep patient records, its overall data consumption will be very minimal. On the other hand, if you’re also fond of uploading photos or other media files on your app, its overall data consumption could be greater.