How do I reset my password? Can I reset my account? I want to start over. Chances are, you already have an existing account associated with the email address that you used. If you forgot your password, you can always reset here. Or if you really want to start over, please send an email to hello@mycure.md or by chatting to our support team by clicking this icon –> Why can't I log in? It keeps asking me for an access code even though I have already signed up before. Why can't I proceed with adding my first facility? I just signed up and I've been stuck here forever. Your clinic address is an identified location if it appears in the dropdown list like this: If not, no dropdown appears and it looks like this: Tip: If your clinic address can’t be found, select a landmark closest to your clinic that can be detected by Google Maps. For mobile apps, errors including “null” or “lat long” issues appear. please use the MYCURE web app during your first login to prevent this. Still not working? Chat to our support team by clicking this icon –> How do I delete my account? I already have more than 1. Why is my account inactive? Help! I have billing concerns.
on the lower right portion of your screen to reset your account. on the lower right portion of your screen. You will have to talk to our team to fix this fast! 
on the lower right portion of your screen to get help fast! on the lower right portion of your screen. Our team shall respond to your request within 24 hours.
If you have not logged in within 30 days after you signed up, our system will automatically flag you as an INACTIVE user and your account will be deactivated (we’ll be notifying you, don’t worry). If this happens to your account and you want to reactivate it, please contact us immediately. Was this post helpful?
FAQ: Account Issues
Please go to this link: https://login.mycure.md/forgot-password
If you tried to sign up again and then this message appears:
Please report this to us immediately by sending an email to hello@mycure.md or by chatting to our support team by clicking this icon –>
Adding your first facility may ask you to place your clinic location. Google Maps helps you plot your address accurately. But if it does not find your clinic address according to how they mapped it, this error appears:
Our system can detect if there are multiple accounts under your identity. If our team has not made contact with you yet regarding this matter, you may request to delete your account by sending an email to hello@mycure.mdor by chatting to our support team by clicking this icon –>
Please address all payment and billing concerns to billing@mycure.md. Our team will get back to you within 24 hours to resolve this.
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